On June 19, the Office of Refugee Resettlement (ORR) — the government agency tasked with processing, housing, and caring for unaccompanied immigrant children — opened a telephone hotline for individuals wanting to know whether their child is in ORR care.

The number is 1-800-203-7001 and will be operational 7 days a week from 9:00AM to 9:00PM Eastern Standard Time. Individuals searching for a child should have the child’s name, date of birth, and any important or identifying information about the child (for example, scars, birthmarks, or medications required). The telephone operator, who is a Spanish speaker, will take down the information about the child and the caller’s contact information. He or she will then conduct a search of ORR systems to determine if the child is in ORR care. If the child is, in fact, in ORR custody, the child’s case worker will be provided with the caller’s contact information, and the caller will be contacted by the case worker as soon as is practicable.

The packet of documents required to reunite a child with his or her parent or sponsor is called the Family Reunification Packet. The packet includes an Application for Family Reunification, and is available in Spanish and English. All required documents are on ORR’s website (link below) under “Key Documents for the Unaccompanied Children’s Services Program.”


If you are the parent or caregiver of an immigrant minor, and would like assistance exploring immigration-related legal issues related to your child, please contact us at (512) 633-1785 or via our website contact form to schedule a consultation.